Douglas has been a leader in the health, and health insurance industry since the 1980s. He joins IMC health, most recently running his own company Medical Access International LLC (MAI). Prior to MAI Douglas held leadership roles within national and regional health insurance companies as well as provider based companies. His experience includes many years based outside the USA, with many years spent in Asia, Europe and the Middle East. He has a wealth of experience in the back office operations of organizations from health insurance, to provider organizations, at all times focusing on identifying operational opportunities for meaningful improvement from both an efficiency and customer satisfaction perspective.
Douglas has a MBA from Strathclyde University in Scotland.