" " Help Desk Technician 2 | IMC Health

Helpdesk and End User Support Technician

In this role you will be primarily responsible for receiving and actioning Helpdesk support tickets that are submitted by phone, email, or portal.  Secondary responsibilities include visiting IMC Centers in the greater Miami area to perform hands-on end user support tasks as back-up to the existing end user support staff.  When not traveling to an IMC center, this is a work from home position.


Typical Helpdesk tickets include:


Password resets

Active Directory account management

VPN connectivity support

Office 365 email account requests

Maintaining IT team support documentation

Windows 10 and Microsoft Office application support

AirWatch and other Mobile Device Management requests

Microsoft Teams support

Procurement requests


End User Support activities include:


Hardware provisioning and installation

Printer mapping and support

Support with PC peripherals such as webcams

Smart-hands with local networking infrastructure


Required and Desired Qualifications

Minimum of 2 years’ experience in a technical support capacity
Bilingual required – English and Spanish

Ability to lift up to 40 pounds

Experience with the O365 platform

An ideal candidate will have an Associate's degree in computer science or similar training/certifications

Working knowledge of servers, domains, Active Directory, network security

Experience with Ring Central is a plus