The Receptionist must be bi-lingual in English and Spanish and is responsible for providing outstanding customer service and scheduling patients medical appointments.

Position Hours: Monday through Friday 8am-5pm

Essential Duties and Responsibilities:

• Answers incoming calls in a courteous & professional manner
• Schedules appointments by telephone and confirm all patient appointments on schedule including transportation
• Screens incoming calls and routes accordingly
• Receives and conveys messages electronically, in writing and verbally
• Schedule appointments according to office scheduling policies
• Interact effectively with staff and patients in order to maintain a professional working environment
• Participates in staff & educational meetings
• Maintain a cheerful, positive and respectful attitude
• Other duties as assigned

Qualifications/Experience:

• High School Diploma or equivalent required
• Minimum of 1-year experience in the medical setting or call center
• Must have the ability to learn and practice office procedures, policies and protocols
• Required to have a command of the English and Spanish language and be proficient with grammar, spelling and verbal skills to communicate with patients, providers and staff in written and oral communication
• Must be proficient be proficient in Microsoft Office and knowledge with computers, scanners, etc.
• Excellent organizational and interpersonal skills

Bilingual in English & Spanish required