" " Patient FAQs questions and answers. IMC Health

We want to serve as your patient centered medical home, and to do so we need to be your partner in your health and wellbeing, and that starts with asking questions, and getting answers. With over a dozen years of experience serving patients, we’ve found the following questions and answers are a pretty good place to start, but we welcome more questions as you can see on our Contact Us page.

How do I become an IMC Health patient?

If you would like to find out how to make IMC Health your medical home, give us a call today at (305) 558-9855. Or you can call the IMC Health / Medical Center nearest you by visiting our Locations page. 

Does IMC Health provide transportation?

Yes. IMC Health owns its fleet of medical transportation vans that we use to provide you with  transportation to and from appointments. Call us today at (305) 558-9855 to learn more about the transportation we provide.

What are the medical center hours of operation?

Our medical centers are open from 8 am – 5 pm Monday through Friday.  For after-hours access, please call your IMC Health Medical Center for non-emergency medical needs that occur on the weekend, at night or on a holiday, and our answering service will assist you or put you in contact with a primary care provider. For life-threatening emergencies, please call 911.

Do you offer same-day appointments?

Though we recommend setting up an appointment in advance for a visit, we do accommodate walk-in visits and same day appointments. If you are not feeling well, just give your nearest IMC Health Medical Center a call and we will do everything we can to meet your needs.

What do I do if I need to schedule or change an appointment?

To schedule or change an appointment, just call your local IMC Health Medical Center where you receive your care. One of our team staff members will assist you.

What do I need to bring to my first appointment?

What specialty and ancillary services does IMC Health offer?

IMC Health provides the following services at most of our Medical Center locations. 

  • Cardiology
  • Pulmonology
  • Gastroentrology
  • Neurology
  • Urology
  • Women's Wellness Services
  • Pain Management, including Platelet Rich Plasma (PRP)
  • Podiatry
  • Optometry
  • Dental, including implants
  • Nutrition
  • Acupuncture
  • Massage Therapy 
  • X-Rays
  • Ultrasound

Please check with the Medical Center for the availability of these services. If a service is not available at your medical center of choice, we will gladly transport you to another IMC Health Medical Center.

Can I participate in IMC Health Wellness Center events even when I’m not visiting my doctor?

Yes. We encourage you to participate in our IMC Health Wellness Center events whenever you like. Each Wellness Center has a calendar of monthly events specific to that location.

Who do I call if I have billing questions?

Please call your IMC Health Medical Center where you receive care. The IMC Health team there will help answer your billing questions.

What is an “IMC Health patient centered medical home”?

An IMC Health patient centered medical home is a team-based health care delivery approach led by an IMC Health physician that provides comprehensive and continuous medical care to patients  to maximize health outcomes and quality of life.